Helpline care-Dream Team AH Oy / Privacy Statement

1. Introduction

In this Privacy Statement, we explain how we collect and process personal data helper Hoiva-Dream Team AH Oy services (including, but not limited to, the following website, and all related forums, directories and databases as well as the services provided by Helpline Hoiva – Dream Team AH Oy) (the”service”).

We are committed to protecting the privacy of service users in accordance with applicable legislation.

2. Purposes and legal basis of processing

Purposes of processing personal data

We collect and process personal data in order to::

  • You may be registered for certain services on our website;
  • You may use certain services on our website;
  • Our or selected third parties ' services may be marketed to you in accordance with your consent;
  • We can improve the user experience of the service by collecting data on the use of the website Using cookies and other analysis techniques;
  • Our site can be managed.

Legal basis for processing personal data

We collect and process personal data in order to fulfil our contractual obligations and to fulfil our legal obligations. In addition, we process personal data on the basis of legitimate interest to maintain and develop our business and services.

3. What personal data do we collect?

We collect personal data from our service users necessary for the purposes defined in this Privacy Statement:

a) Information provided to Dream Team AH Oy

  • Contact and registration information
  • Demographic data, such as age and gender
  • Contractual information, such as product or service description information, invoicing and payment information, customer feedback and contacts
  • Saved customer calls
  • Profiling and interest information provided by the user
  • Permits and consents
  • Any other information provided by you that we need for the purposes specified in the Privacy Statement

b) Any information collected from public registers

c) Data observed from the use of the services

Cookies and other analysis technologies are used to detect the use of the services. The use of cookies is common and several websites use them. A cookie is a small-scale data storage program that the computer's browser installs on the user's computer's hard drive. Each time a user's browser retrieves the site from the company's server, the message is sent back to the user's computer. The message sent speeds up the site and simplifies login, stores user usage data and targets the site user.

Cookies and other possible analysis technologies are used to collect information such as:

  • Usage and browsing information for the features of the service, such as ads that have been shown and information about how ads clicked
  • The page from which the user has accessed our website, the device model, unique device and / or cookie identifier, data collection channel, browser version, IP address, session identifier, session time and duration, and display resolution and operating system
  • Location information, if the user has given explicit permission to do so
  • Other data collected with your consent

d) Information derived from the use of the services

The derived information has been deduced through analytics from the observed use of the service and/or from the information provided by the customer himself, for example, the user's possible interests or segmentation into a group of specific types of users.

All the information we collect can be used to target the service to the user. We use cookies to track the information that a cookie on our website has installed on the user's computer. Most browsers have a Help menu section that tells you how to block the acceptance of cookies, how the browser notifies you of the receipt of cookies, and how to close cookies. If cookies are closed, the use of the site may be restricted or blocked.

4. How long is user data stored?

We only retain users ' personal data for as long as it is necessary for the purpose for which it was collected or for the maximum period permitted by law. The length of the storage period for personal data therefore varies depending on the data. This also means that we may retain your personal data even if your contractual relationship with us has ended, but only for as long as we have a reason to do so.

5. Transfer of personal data

Dream Team AH Oy to provide a service

We transfer personal data only to the extent that third parties need access to the personal data we process in order to provide the service for the purposes defined in this Privacy Statement.

Third party marketing and advertising

We do not share with marketing or advertising parties the personal or identifying information of users. In order to correctly target communications or marketing, we may transfer to third parties anonymized demographic information, interests, or location-based allocation values, for example.

Your consent

If you have given your consent, we may share your information with selected third parties so that they can contact you.

Scientific research

We may disclose information for scientific or historical research purposes, provided that the information has been changed in such a way that the subject of the information is no longer identifiable by it.

For legal reasons

Your personal data may be disclosed in accordance with the requirements and legal requirements of the competent authority. If we sell, buy, merge or otherwise reorganize our business, your personal data may be disclosed to buyers and their advisors.

6. International data transfers

Dream Team AH Oy aims to implement the services and process personal data using operators and services located in the EU or EEA.

Some of our subcontractors, distributors and partners are located outside the European Economic Area. In this case, your personal data may be transferred between different countries. Such transfers may include the transfer of personal data outside the EU or EEA to countries whose legislation on the processing of personal data differs from the requirements of Finnish law. Helper Hoiva-Dream Team in such cases, AH Oy ensures an adequate level of protection of personal data by, for example, agreeing with the data processor using standard contractual clauses or other means for the transfer of personal data to third countries in accordance with data protection legislation.

7. Protection of personal data

Dream Team AH Oy oy uses up-to-date practices to protect personal data. This means that we use physical, administrative and technical protection measures to reduce the risk of loss of personal data and to reduce misuse and unauthorized use, publication or modification. We store your personal information on secure servers, so that only authorized persons can access the information on these servers. Helper Hoiva-Dream Team AH Oy may also protect the user's personal data by using Secure Sockets Layer ("SSL") or other similar encryption software.

8. Third party websites

This Privacy Statement applies only to our services and we are not responsible for the privacy practices of other sites. We encourage you to check the privacy statements of the sites you use.

9. Changes to the Privacy Policy

We may change this privacy statement. The amended privacy policy is available on the company's website so that users are always aware of how their personal data is processed.

10. Your rights

Right of inspection

You have the right to check what information about you has been stored in the register. We provide the information in the form required by law.

Right to demand rectification

You have the right to request that incorrect, inaccurate, incomplete, outdated or unnecessary information be corrected or supplemented.

Right to request erasure

You may ask us to delete your personal data from our systems. If we have no legitimate reason not to delete the data, we will take the measures required by your request. The data may not be immediately removed from all our backup or similar systems.

Right to restrict the processing of data

You may ask us to restrict the processing of certain of your personal data. A request to restrict the processing of data may lead to more limited access to our websites and services.

Right to object to processing of data

You can also request restrictions on the processing of your personal data if your data is processed for purposes other than the performance of our services or the fulfilment of a legal obligation. Objecting to the processing of personal data may result in more limited access to our website. You have the right to opt out of electronic direct marketing by following the instructions included in all marketing messages we send.

Right to data portability

You have the right to receive your personal data from us in a structured and commonly used format so that you can pass it on to another controller.

Right to withdraw consent

If the processing of your data is based on consent, you have the right to withdraw consent at any time.

 11. Exercising your rights

You can exercise your rights by sending a letter or email including your name, address, phone number and a copy of a valid ID. If your request concerns personal data contained in a cookie, you must attach a copy of that cookie to your request. We may request additional information necessary to verify your identity. We can reject requests that are unreasonably frequent, excessive or unfounded.

If you feel that the processing of your personal data is in conflict with current legislation, you can file a complaint with your local data protection supervisory authority.

12. Who is the controller and who can I contact?

The controller shall be::

Auttava Hoiva – Dream Team AH Oy 

You can contact us about matters concerning the register: